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Q: What is the difference between X-NetStat and X-NetStat Professional?
[Back to top]
A: X-NetStat (standard edition) is a program
to display your Internet and network connections. You can view,
sort, and kill connections.
X-NetStat Professional has everything X-NetStat has and much, much more. See the Overview page for details.
Q: Is there an upgrade path for registered versions of X-Netstat (standard) to the latest version of Professional? [Back to top]
A: Yes, there is an upgrade path, you just pay the difference in price ($29.95 - $12 = $17.95). Just send us an email with your old order number and we will give you an order link.
Q: I can't get my registration key to work! [Back to top]
A: First make sure you have the right edition
--- Look at the Title bar to see if you are running Standard or
Professional edition, and then at your order -- the registration key
will only work for the product you ordered.
Second, each license key is case sensitive, so it is best to copy and paste the information right into the program.
Q: Will there be any physical product shipping? [Back to top]
A: The won't be any product shipping unless you explicitly indicate you want X-NetStat on CD-ROM.
If you purchase X-NetStat through RegSoft, please be aware they are charging $12.95 plus $2.00 shipping for CD delivery.
If you pay us directly, we can mail you a CD for $5.00 in the US, and $10.00 in all other
countries. Just ask.
Q: Which platform does X-NetStat run on?
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A: X-NetStat runs smoothly on most Windows operating systems:
Q: When using X-NetStat Professional 4.0, I get the error message "List Index Out Of Bounds". [Back to top]
A: Upgrade to version 5.1 here.
Q: How do I know what application opened a port? [Back to top]
A: If you use Windows XP,
both editions of X-NetStat will display the
application EXE ("process") behind each connection.
X-NetStat Professional will display more detailed information through
the Process Information window (Full path to EXE, Product Name, Company
Name, Version Info, etc)
If you do not run XP, you
can use the Port Database feature to make an educated guess. For
example, the port databases would tell you that connections with port
80 are usually web-browser connections, port 1214 is used for KaZaA,
etc.
Q: Are there any types of blocking mechanisms (once a connection is attempted) in X-NetStat? [Back to top]
A: Both editions of
X-NetStat can forcibly disconnect ("kill") undesired connections
manually, but X-NetStat Professional provides a more automatic way to
continually block certain connections. Just right-click on the
connection in question and choose "Extended Kill" to create a rule that
automatically kills a certain address.
Additionally, X-NetStat Professional also has a Block Hostname tool to block contact with a hostname at the
system-wide level.
Q: I have just installed your X-NetStat software, and what I found really surprised me. I found over hundred of remote addresses on my ports (mostly on port 1214), and I don't know what to think about it. [Back to top]
A: Port 1214 is used by the KaZaA
media sharing program, and all these connections you see are
media-sharing connections from that program.
Q: Does X-NetStat show UDP
connections?
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A: X-NetStat Standard currently does NOT show UDP
connections. X-NetStat Professional does.
Q: Does X-NetStat do snmp to get
info from routers? [Back to top]
A: No. X-NetStat 3.0 and
4.0 used SNMP to get its information, but this is no longer the case.
Q: Is the cost of the program a one-time fee or a subscription rate? Will you accept check or money order? [Back to top]
A: The fee is one time, and by registering you get free program updates. Checks and Money Orders are welcome, and can be sent to:
1236 S. Farwell St. #2
Eau Claire, WI 54701
Please don't
forget to include your email address for a license key!
Q: Can I automatically have X-NetStat send the results of tests to another machine via SNMP or email? [Back to top]
A: In X-NetStat Professional, yes. Set up a Rule, click the Actions tab and check "Send Email Notification". See the User's Manual for more information on setting up a rule.
Q: What does a SYN_SENT connection mean? [Back to top]
A: It isn't technically a connection, but one waiting to be born. SYN_SENT means that a program on your PC has made a request for TCP communication to another computer, but has not yet received an acknowledgment (SYN_ACK). It can be indicative (but not always) of a network problem somewhere between you and the remote computer.
Q: During setup, I had the Ctrl-Alt-X hotkey set up. How can I remove it? [Back to top]
A: Go to Start Menu > Programs > X-NetStat Professional and right-click on the program file, and choose Properties.
There will be a field for you to clear the hotkey or set a new one.
Q: It looks like some outdated or incorrect addresses are appearing in X-NetStat... [Back to top]
A: Try clearing the DNS cache. You can do this in the first page of Options.
Q: I use X-NetStat to block several IP addresses, but doing it through the Rules dialog is time consuming. Is there a better way? [Back to top] A: Yes. Right-click the connection and choose Extended Kill -> Kill and Add Rule to AutoKill
Q: Is it possible to see with X-NetStat, which machine on my network is heavily sending ICMP requests to another pc on the internet? [Back to top] I'm getting complaints from my internet provider that a computer in our network (20 pc's) is attacking a site with ICMP.. A: Yes, in fact with X-NetStat Professional it shows you the number of ICMP going in/out right on the status bar! Just double-click the status bar and check ICMP stats.
Q: I love X-NetStat! Is there a beta test that I can participate in?
[Back to top]
A:
From time to time Fresh Software holds beta tests for upcoming releases
of X-NetStat and X-NetStat Professional. These beta tests are
made up of a variety of [awesome] users who actively participate in the
design of new versions. We love to get as much input as possible, so if
you want to hunt bugs, bounce ideas around and have some fun, get
involved!
Currently there is a beta opportunity available, check the home page.
Q: How do I turn off the sound when X-NetStat pops up a balloon in the system tray? [Back to top]
A: Go to Start > Settings > Control Panel > Sounds and
Audio Drivers
Browse down to System Notification and select (none) in the drop-down box (ComboBox). Note this turns off sounds for ALL balloon notifications from the system tray.
Q: What is hypersonic.machfront.com and why is it always showing up in the connection table? [Back to top]
A: This is X-NetStat checking for updates on startup ... Fresh Software is hosted by machfront.com.
Q: X-NetStat is monitoring the wrong NIC. My server is part of a cluster and has 1 NIC for public access and 1 for the cluster heartbeat. Unfortunately, it is monitoring the heartbeat NIC. Is there a way to tell X-NetStat which NIC to watch? [Back to top]
A: Yes, do this:
- Open Control Panel
- Open Network Connections
- From the Advanced Menu, chose Advanced Settings
- Under Connections, move the NIC you want X-NetStat to monitor to the bottom using the down arrow button.
Q: How do I get X-NetStat to work with Ethereal?
A: First, you must download and install Ethereal from www.ethereal.com. Then you must specify a default adapter to capture packets. Open Ethereal, and click
Edit Menu > Preferences > Capture
Click the down arrow next to "default interface" and choose the same adapter/interface that X-NetStat is monitoring.
Click SAVE, and then OK.
Q: When updating, do I need to uninstall older versions of X-NetStat first?
A: No, it isn't needed, but may be useful if you are having problems -- when you uninstall, your personal settings will be erased and you will go back to the X-NetStat default settings.